The assessment takes around 2 hours and takes place in your own home, wherever possible — because that's where the difficulties actually happen.

We start with a conversation, and it's a longer one than you might be used to. I want to understand what a typical day looks like for you, what's become difficult, what you've already tried, and — most importantly — what you actually want to be able to do. Not what I assume should matter to you. What matters to you.

Then, depending on what you've told me, we'll look at some combination of:

• How you move and manage day to day — transfers, mobility, balance, grip, stamina, fatigue through the day
• The activities that have become hard — washing, dressing, cooking, work, driving, caring for others, hobbies
• Your environment — stairs, bathroom, kitchen, bed, doorways, and whether small changes would make a real difference
• Equipment you're using now, and whether it's the right equipment
• The wider picture — mood, confidence, pain, sleep, and how they interact with everything above

You'll usually be asked to show me some of these things rather than just describe them. You're welcome to have a family member, partner or carer with you, and you can stop or take a break at any point. Nothing happens without your agreement.